Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework

Marwan Alabbas; Mohammad Tayseer Alshaboul; Dazmin Bin Daud

doi:doi:10.11648/j.jhrm.201200802.12

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Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework

Marwan Alabbas, Mohammad Tayseer Alshaboul, Dazmin Bin Daud

Published in Journal of Human Resource Management (Volume 8, Issue 2)

Received: 21 February 2020 Accepted: 4 March 2020 Published: 10 March 2020

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Abstract

The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.

Published in	Journal of Human Resource Management (Volume 8, Issue 2)
DOI	10.11648/j.jhrm.201200802.12
Page(s)	56-59
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Talent Development, Talent Retention, Talent Attracts, Service of Quality

References

[1]	Majd, S. (2016). Information and Communication Technology sector. Retrieved from Ministry of Communications and Information Technology Jordan website: http://moict.gov.jo/content/ict-sector-193.
[2]	Hussien, H. H., & Al-Zubaidi, A. G. (2013). Using Talent management as choose for enforcement of competitive advantage for the organization: field research in university performance units. Journal of the Faculty of Heritage University, 87, 54.
[3]	Boštjančič, E., & Slana, Z. (2018). The role of talent management comparing medium-sized and large companies–major challenges in attracting and retaining talented employees. Frontiers in psychology, 9, 1750.
[4]	Obeidat, D., Yousef, B., Yassin, H., & Masa'deh, R. E. (2018). The Effect of Talent Management on Organizational Effectiveness in Healthcare Sector. Modern Applied Science, 12 (11).
[5]	Group information technology reports. (2015). Retrieved from Ministry of Communications and Information Technology of Jordan website: http://moict.gov.jo/content/studies-and-reports
[6]	Ganaie, M. U., & Haque, M. I. (2017). Talent management and value creation: A conceptual framework. Academy of Strategic Management Journal.
[7]	Behera, M. K. (2016). Talent Management: still a Clandestine. The international journal of Business and Management, 4 (7), 271-276.
[8]	Meyers, M. C., & Van Woerkom, M. (2014). The influence of underlying philosophies on talent management: Theory, implications for practice, and research agenda. Journal of World Business, 49 (2), 192-203.
[9]	Karuri, M. (2015). Effect of talent management on employee outcomes: A case study of Central Bank of Kenya (Doctoral dissertation, Egerton University).
[10]	Irtaimeh, H. J., Al-Azzam, Z. F., & Khaddam, A. A. (2016). Exploring the Impact of Talent Management Strategies and Service Quality on Beneficiaries Satisfaction in Jordan Healthcare Sector: Provider point of View. International Journal of Management (IJM), 7 (7), 23-38.
[11]	Nafei, W. (2015). The effects of talent management on service quality: a study on commercial banks in Egypt. International Business Research, 8 (4), 41.
[12]	Barkhuizen, N., Mogwere, P., & Schutte, N. (2014). Talent management, work engagement and service quality orientation of support staff in a higher education institution. Mediterranean Journal of Social Sciences, 5 (4), 69.
[13]	Ingram, T. (2016). Relationships between talent management and organizational performance: The role of climate for creativity. Entrepreneurial Business and Economics Review, 4 (3), 195-205.
[14]	Jordan Information Technology Association (2019). Retrieved from website: http://intaj.net/
[15]	Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
[16]	Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
[17]	Nazzal, Hassan. (2016). The Impact of Competitive Innovation Strategies in Enhancing Competitiveness Abilities in Information Technology Companies in Jordan: Talent Management as a Mediator. unpublished Master Thesis, Middle East university. Jordan.

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APA Style

Marwan Alabbas, Mohammad Tayseer Alshaboul, Dazmin Bin Daud. (2020). Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. Journal of Human Resource Management, 8(2), 56-59. https://doi.org/10.11648/j.jhrm.201200802.12

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ACS Style

Marwan Alabbas; Mohammad Tayseer Alshaboul; Dazmin Bin Daud. Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. J. Hum. Resour. Manag. 2020, 8(2), 56-59. doi: 10.11648/j.jhrm.201200802.12

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AMA Style

Marwan Alabbas, Mohammad Tayseer Alshaboul, Dazmin Bin Daud. Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. J Hum Resour Manag. 2020;8(2):56-59. doi: 10.11648/j.jhrm.201200802.12

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@article{10.11648/j.jhrm.201200802.12,
  author = {Marwan Alabbas and Mohammad Tayseer Alshaboul and Dazmin Bin Daud},
  title = {Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework},
  journal = {Journal of Human Resource Management},
  volume = {8},
  number = {2},
  pages = {56-59},
  doi = {10.11648/j.jhrm.201200802.12},
  url = {https://doi.org/10.11648/j.jhrm.201200802.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.201200802.12},
  abstract = {The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.},
 year = {2020}
}

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TY  - JOUR
T1  - Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework
AU  - Marwan Alabbas
AU  - Mohammad Tayseer Alshaboul
AU  - Dazmin Bin Daud
Y1  - 2020/03/10
PY  - 2020
N1  - https://doi.org/10.11648/j.jhrm.201200802.12
DO  - 10.11648/j.jhrm.201200802.12
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 56
EP  - 59
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.201200802.12
AB  - The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.
VL  - 8
IS  - 2
ER  -

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Author Information

Marwan Alabbas

Faculty of Business & Information Science, UCSI University, Kuala Lumpur, Malaysia
Mohammad Tayseer Alshaboul

Faculty of Business & Information Science, UCSI University, Kuala Lumpur, Malaysia
Dazmin Bin Daud

Faculty of Business & Information Science, UCSI University, Kuala Lumpur, Malaysia

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Plain Text BibTeX RIS

APA Style

Marwan Alabbas, Mohammad Tayseer Alshaboul, Dazmin Bin Daud. (2020). Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. Journal of Human Resource Management, 8(2), 56-59. https://doi.org/10.11648/j.jhrm.201200802.12

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ACS Style

Marwan Alabbas; Mohammad Tayseer Alshaboul; Dazmin Bin Daud. Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. J. Hum. Resour. Manag. 2020, 8(2), 56-59. doi: 10.11648/j.jhrm.201200802.12

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AMA Style

Marwan Alabbas, Mohammad Tayseer Alshaboul, Dazmin Bin Daud. Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework. J Hum Resour Manag. 2020;8(2):56-59. doi: 10.11648/j.jhrm.201200802.12

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@article{10.11648/j.jhrm.201200802.12,
  author = {Marwan Alabbas and Mohammad Tayseer Alshaboul and Dazmin Bin Daud},
  title = {Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework},
  journal = {Journal of Human Resource Management},
  volume = {8},
  number = {2},
  pages = {56-59},
  doi = {10.11648/j.jhrm.201200802.12},
  url = {https://doi.org/10.11648/j.jhrm.201200802.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.201200802.12},
  abstract = {The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.},
 year = {2020}
}

Copy | Download

TY  - JOUR
T1  - Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework
AU  - Marwan Alabbas
AU  - Mohammad Tayseer Alshaboul
AU  - Dazmin Bin Daud
Y1  - 2020/03/10
PY  - 2020
N1  - https://doi.org/10.11648/j.jhrm.201200802.12
DO  - 10.11648/j.jhrm.201200802.12
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 56
EP  - 59
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.201200802.12
AB  - The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.
VL  - 8
IS  - 2
ER  -

Copy | Download